This platform focuses on customer service and to help you improve yours, it enables you to manage tickets from different channels. SolarWinds Service Desk is also part of a broader family of IT management services. SolarWinds Service Desk © 2020 SolarWinds Worldwide, LLC. More advanced plans include features such as IT asset and contract management, among others. Price: ManageEngine plans start at $8 USD per month per agent. ManageEngine works with multiple websites, which makes it a great option if you manage more than one online business.
You can generate help desk reports to make sure your numbers are up to par and more. The platform also enables you to monitor your team’s performance and check if anyone is falling behind with their queue. You can set up custom statuses for tickets and assign them to the right people to keep the line moving. Tickets show up on a globally accessible dashboard. With ManageEngine ServiceDesk Plus, users can submit tickets via email, a web portal, and phone calls. Their ServiceDesk Plus platform enables your team to set up knowledge bases and user self-service portals and manage customer tickets. ManageEngine is the name of an entire suite of tools for IT teams. SolarWinds Service Desk: What Both Platforms Offerīefore we can dig into what makes each of these service desk platforms unique, we need an overview of what services they offer. We’ll talk about how they work, what features they offer, and their prices, so you know which service is best for you. In this article, we’ll compare ManageEngine vs. Some platforms, like ManageEngine and SolarWinds ® Service Desk, also enable you to tackle internal incidents, making them holistic solutions. The goal of service desk software is to solve those problems and help you provide a better customer experience.
It’s not just a matter of scale either-without the right tools, your team won’t be able to handle complaints efficiently and find the best solutions. Providing online customer service is harder than you might think.
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